GNY EP.102 | Feat. Mark O’Donnell
Join us for an insightful conversation with Mark O’Donnell, founder of Operations Excellence and host of the Operations Excellence podcast. Mark shares his journey from manufacturing leadership to business coaching, discusses the importance of people, process, and strategy, and offers practical advice on leadership, mentorship, and organizational culture. Whether you’re a business owner, aspiring leader, or just love a good story, this episode is packed with valuable takeaways.
Chapters:
00:00 – Introduction & Welcome
00:22 – Meet Mark O’Donnell & Operations Excellence
01:05 – What is Operations Excellence?
02:41 – Mark’s Background & Career Journey
06:37 – Transitioning from Corporate to Consulting
11:17 – The Power of Mentorship & Coaching
16:40 – The Formula for Success: Skills, Knowledge, Attitude
21:17 – Learning from Failures & Defining Success
24:47 – The Importance of Relationships in Business & Life
29:32 – Mark’s Clients & Industries Served
36:37 – How Mark Works with Clients
45:07 – Common Challenges in Organizations
50:06 – Leadership, Delegation & Misconceptions
57:50 – Leadership in Difficult Times
1:04:49 – Upcoming Projects & Plugs
1:09:17 – Golf, Ryder Cup, and Culture
1:16:42 – Closing Thoughts & Farewell
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